Refund policy

Your satisfaction is important to us.

Returns

We accept returns within 30 days of delivery for unused and unopened products in their original packaging.

Non-Returnable Items

For hygiene and safety reasons, opened, used, or damaged products cannot be returned unless they arrived defective.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the product.

Contact Us

For return requests, please contact support@seonglow.com.